Jan Villamoran

Jan Villamoran is a Technical Support Consultant at Novigi since May 2023, previously serving as a Senior Service Desk Analyst at Mercer from August 2021 to May 2023, overseeing incident and service request monitoring and triaging problem tickets. Prior experience includes roles as a Service Desk Officer at Virtual IT Group, focusing on L1/L2 technical support, and as a Queue Manager at NEC Australia, managing ticket SLAs and incidents. Jan also held positions as a Level 2 Service Desk Analyst and Service Desk Analyst at NEC Australia, delivering 24/7 IT support for Transport for NSW. Earlier experience includes work as a Customer Service Representative at Stellar and a Service Desk Analyst at WDS, providing technical support for Samsung wireless devices. The educational background includes a Bachelor's in Information Technology (e-Business) from the University of Wollongong, along with various IT certificates from TAFE NSW and UOW College.