Steven Gould

Steven Gould is an experienced professional in the field of technical account management and customer success, currently serving as a Senior Associate at Noyo since August 2022. Prior to this role, Steven held positions at OneDigital Health and Benefits from February 2018 to July 2022, including Customer Success Team Supervisor, where management of a team of seven and a client portfolio generating $26 million in annual recurring revenue was key. As a Customer Success Manager, Steven achieved a 92% retention rate while overseeing 240 accounts. Earlier experiences at Zenefits from June 2015 to February 2018 included roles as Regional Carrier Education Coordinator, Account Manager, and Associate Benefits Advisor, contributing to the onboarding process and client support in benefits administration. Steven holds a degree in Political Science with a focus on Public Policy Analysis and a minor in Business Administration from the University of Arizona, along with additional education from the National University of Costa Rica.