Ty Raia (he/him)

Ty Raia has a diverse work experience spanning over several companies. Ty most recently worked at Catalyst Software as a Customer Success Coach for the Catalyst Coaching Corner program. Prior to that, they held the position of Leader of Customer Success for the Americas at Nozomi Networks. Ty also served as a Senior Enterprise Customer Success Manager at Terminus.

In their earlier career, Ty held various roles at Jive Software, including Customer Success Director, Senior Customer Success Manager, Senior Technical Account Manager, and Technical Account Manager. Before that, they worked at InFocus as a Service and Support Manager, Systems Application Engineer, and Customer Solutions Specialist.

Additionally, Ty gained experience as an IT Solutions Technician at ELEIT Consulting and held research and teaching assistant roles at Antioch College in the Psychology and Self Society and Culture departments.

Ty Raia completed their Bachelor of Arts degree from Antioch College, with a concentration in Statistics and Research Methods. Ty attended Antioch College from 2002 to 2005.

In terms of additional certifications, Ty has obtained several certifications from various institutions. In 2022, they received the "2022 North America Customer Success Thought Leader Watchlist" certification from SuccessHACKER. In 2021, they obtained the "2021 North America Customer Success Thought Leader Watchlist" certification from the same institution. Ty also holds certifications from LinkedIn, including "17 Questions to Help Improve Your Marketing," "B2B Marketing Foundations," "Digital Body Language," "Ken Blanchard on Servant Leadership," "360-Degree Feedback," "Account-Based Marketing Foundations," "Body Language and Women at Work," "Body Language for Leaders," "Organizational Culture," and "Prioritizing Effectively as a Leader." These certifications were obtained in 2020. Additionally, Ty holds the certification of "Certified Customer Success Manager (CCSM) Level 4" from SuccessHACKER, obtained in August 2020. Lastly, in July 2020, Ty received the "HIGH5 Strengths Test" certification from HIGH5TEST, with strengths identified as Deliverer, Thinker, Coach, Catalyst, and Strategist.