Betty Gilbert

Betty Gilbert is a seasoned professional with extensive experience in process improvement and operations management. Currently serving as Sr. Manager of Process Improvement at NRG Energy since November 2006, Betty implements projects aimed at enhancing user experience, operational efficiencies, and cost savings for contact centers and back office teams. Previously, as Sr. Operations Manager, Betty was instrumental in launching the Electric Vehicle charging line of business (EVgo) and oversaw critical business process setup. Betty's background includes roles as Project Manager at Reliant Energy, where coordination of project implementations took place, along with previous experience at TeleCheck and Citi focusing on operations management and systems analysis. Betty holds an MBA in Business Administration from the University of Houston-Victoria and a BS in Criminal Justice and Corrections from Sam Houston State University.