Charlie Kautman

Charlie Kautman is a seasoned Business Intelligence Analyst specializing in Speech Analytics, currently employed at NRG Energy since January 2021. Previously, Kautman held the role of Data Insight Analyst & Speech Analytics at Direct Energy from September 2017 to January 2021, and served as Field Service Inventory Coordinator at Titan Alarm Inc. from December 2016 to September 2017, managing inventory logistics and vendor relations. Kautman's extensive background at Direct Energy also includes various analytical and supervisory roles from March 2012 to December 2016, where responsibilities ranged from real-time workforce management and quality assurance to coaching new hires. Kautman's career began at Starbucks, where a focus on customer experience and relationship-building was paramount. Kautman graduated from Thunderbird High School in 2006.