Lata Amarappanavar

Lata Amarappanavar has a comprehensive work experience in training and quality analysis. Lata worked as a Training Head at N. S. Infotech Limited starting from November 2013. In this role, they were responsible for planning, organizing, and supervising all activities of the training department. Lata conducted organization-wide needs assessments and designed training programs according to the identified gaps. Lata also maintained training records, conducted evaluations, and monitored trainees' performance.

Prior to their role at N. S. Infotech Limited, Lata worked as a Quality Analyst and Trainer at First Source Ltd. from April 2007 to December 2011. Their responsibilities included scheduling and providing various trainings for customer care executives, conducting internal call quality monitoring, and providing individual feedback for improving customer experience. Lata also analyzed performance reports, identified deviations, and formulated strategies to enhance training effectiveness and reduce attrition.

Overall, Lata Amarappanavar has extensive experience in training, performance evaluation, and quality analysis, demonstrating their ability to effectively develop and implement training programs to improve employee performance and customer satisfaction.

Lata Amarappanavar obtained a secondary education in English Language and Literature, General from Convent school in Hubli. Lata then pursued a Bachelor's degree in English Language and Literature at Convent School in Hubli from 1990 to 2008.