Suman .

Customer Service Manager at NSB BPO Solutions Pvt.Ltd.

Suman is a Corporate Communications Specialist at ICCS, a Business Process Management Company, since April 2023. Prior to this role, Suman served as an Assistant Manager at I Energizer in Noida from March 2022 to March 2023, overseeing multiple lines of business. Additionally, Suman has over six years of experience at Cogent E Services Private Limited, where responsibilities included serving as an Assistant Manager and Customer Service Team Lead. Suman holds a Bachelor of Arts in Art/Art Studies from V.B.S Purvanchal University, earned from June 2005 to April 2008.

Location

Ghāziābād, India

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NSB BPO Solutions Pvt.Ltd.

NSB BPO Solutions Pvt. Ltd. is one of the leading organisations providing solutions in the domain of document processing, data capturing, document storage, customer verification and call centre operations in India. The company has been in operation since 1993 and has partnered with leading telecom and banking organizations in the country to provide these services. NSB has a PAN India presence with 650+ offices and is backed up by a strong and dedicated work force of 8,000+ people working round the clock. With an ISO 9001 compliant service delivery mechanism, the company aims for customer success through a collaborative approach with the clients. It not only offers a vendor-customer relationship but also tenders strategic business services through innovative and flexible options. Group has the capability to synergism operational excellence with deep domain expertise in key industry verticals, viz. Telecom, Banking, Financial Services, Insurance, Electronics, consumer durable among others. It provides an entire array of outsourcing and consulting services in the area of DMS, customer profile verification, information digitization, customer care, customer retention, debt collections, fraud prevention, credit monitoring & analytics, process re-engineering and industry-specific back-office and front-office processes. Besides service excellence, we facilitate with flexibility in a transparent open work environment.


Headquarters

Noida, India

Employees

5,001-10,000

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