Lucian Dumitrache

Lucian Dumitrache is an experienced professional in customer service and operations management, currently serving as the Director of Customer Service at nShift since July 2022. Prior to this role, Lucian held various positions including Senior Operations Manager at Webhelp, Solution Architect at Stefanini EMEA, and Associate Director at NTT DATA Services, overseeing a Service Desk with approximately 200 employees and managing multiple IT services for global clients. Lucian's earlier experiences include roles at Dell and Stefanini EMEA, where responsibilities spanned team leadership, performance analysis, and change coordination. Currently pursuing a Bachelor's degree in International Business Economics from Hyperion University, Lucian also holds a degree from Universitatea „Spiru Haret” din București.