At NS&I, we’re on a mission. We want to become the UK’s most trusted savings provider. 

With 25 million customers and more than £202 billion invested, we’re one of the largest savings organisations in the UK. 

We’re both a government department and an Executive Agency of the Chancellor of the Exchequer, so when people save money with us, they’re actually lending money to the government. This gives us the unique backing of HM Treasury - which keeps every single penny of our savers' savings safe. That’s something no one else can offer. 

We’re in the process of shaping the future of financial services for millions of savers across the UK. Our team of around 200 people are committed to transforming us into a sector-defining organisation over the next 5 years. 

Banking

Government

NS&I

Elie Teboul

Dax Harkins

The Service Design and Delivery team at NS&I is responsible for creating and implementing customer-centric financial services and products. This team ensures that all services provided are compliant with regulatory standards, aligned with consumer needs, and efficiently delivered. By focusing on innovative service design and seamless delivery, they aim to elevate customer satisfaction and support NS&I's mission of becoming the UK's most trusted savings provider.

Service Design and Delivery

About

Team members

Other teams at NS&I

Assurance and Risk Management

Marketing and Strategy Team

Finance and Strategic Planning