Christopher Chukwuka Otakpor

Christopher Chukwuka Otakpor has a diverse work experience in various customer experience roles. Christopher Chukwuka started their career at Nokia in 2012 as a Brand Ambassador and Sales Lead, providing sales and marketing support and addressing customer complaints. From 2014 to 2016, Otakpor worked as a Customer Experience Personnel at Molisoft-tech.com. MOLISOFT VENTURES. Christopher Chukwuka then joined ntel in 2016 as a Front-line Customer Care Representative and later became a Social Media Manager (Customer Experience Specialist) until 2018. Otakpor then worked at Airtel Nigeria as a Customer Care Specialist from 2018 to 2019. Christopher Chukwuka returned to ntel in 2019 and held roles such as Backend Operations - Customer Experience Specialist and Backend Operations (Data Integrity) - Customer Experience, where they ensured data accuracy, quality control, and collaborated with the NIMC IT support team. Overall, Otakpor has gained valuable experience in customer service, sales, and operations throughout their career.

Christopher Chukwuka Otakpor's education history includes a Bachelor's degree in Business Administration from Nexford University, which they are expected to complete in 2024. Prior to that, they obtained a Bachelor of Arts (BA) in Mass Communication from ISCOM University Benin Republic in 2018. Christopher Chukwuka also holds an Associate's Degree in Agricultural Economics from Enugu State University of Science and Technology, which they acquired between 2004 and 2006.

In addition to their formal education, Christopher has obtained various certifications. These include "Contact Center Leadership," "Intercultural Communication," "Managing a Customer Contact Center," "Account Management: Maintaining Relationships," "B2B Sales Foundations," "Communicating Across Cultures," "Customer Service Leadership," "How Managers Can Prevent Team Burnout," "Managing Teams," "Multinational Communication in the Workplace," "Outlook Essential Training (Microsoft 365)," "Social Interactions for Multinational Teams," "Be the Manager People Won't Leave," "Build Your Skills In Customer Service," "Communication Tips," "Creating a Positive Customer Experience," "Customer Experience: Service Blueprinting," "Customer Service: Knowledge Management," "Developing Your Emotional Intelligence," and "Essential New Skills in Customer Support." These certifications were obtained from LinkedIn and Canvas Credentials (Badgr) between 2023 and 2023.