Timothy Olowo-okere

Timothy Olowo-okere has a diverse work experience in customer experience operations, customer value management, and quality management. Timothy worked at ntel as a Team Lead Manager, where they focused on optimizing the different facets of customers' value journey and conducting data analysis for targeted product design. Timothy also created case studies with quantified value proof points based on customer behaviors. Prior to this role, they were an Assistant Manager in Customer Experience Operations at ntel, where they focused on meeting and surpassing up-selling revenue targets and ensuring customer satisfaction. Timothy also managed query resolution timelines. Timothy's earlier experience includes working as a Quality Management Team Lead at ntel, where they ensured quality standards during the on-boarding process and trained agents to avoid errors. Before joining ntel, they worked at Tech Mahindra as a Service Recovery professional.

Timothy Olowo-okere completed their Bachelor's Degree in Adult Education/Political Science at the University of Ibadan, from 2006 to 2011. Before attending university, they obtained their West African Examination Certificate (WAEC) from Ejiflox College, Egan, Lagos state, between 1999 and 2005. In addition to their formal education, Olowo-okere also obtained additional certifications in Online Marketing Fundamentals from IAB Europe in December 2017 and in Power Business Intelligence from Power BI in July 2017.