Brian Smith

Brian Smith, ITMLE, CSASP, currently serves as ITSM Manager and SRE Manager of Change and Incident Management at Nu Skin, where responsibilities include leading a team of 14 contractors, enhancing incident and problem management practices, and implementing effective change management processes. Previous roles at Nu Skin encompass Global IT Change Manager and Information Technology Process Manager, with notable achievements like reducing severity 1 and 2 outages by 66% and accelerating deployment rates. Prior experience includes ownership of BTSmith Consulting, where business applications were designed to enhance productivity, and positions at Cenpatico Integrated Care, TEKsystems, Verizon Business, Wells Fargo, and Volt: 2Wire, contributing to significant improvements in employee efficiency and major incident management. Education includes a Bachelor of Science in Project Management from the University of Phoenix and an Associate of the Arts in Business from Mesa Community College.