Mridula Mukundan

Associate Director - Customer Retention and Loyalty at Nua

Mridula Mukundan has a diverse work experience spanning various industries and roles. Mridula started their career as an intern at Gulf Horizon Hotel, where they assisted in the accounts department and ensured accuracy in daily accounts. Mridula later interned at RasGas, where they contributed to the Department of Crisis Management and Business Continuity by assisting in contingency planning and designing a website.

In 2010, Mridula worked as an intern at DOHA BANK, where they played a vital role in initiating the launch of the "Mobile Banking" service and improving the bank's online market performance. Mridula also interned at Carnegie Mellon University in Qatar as a teaching assistant, optimizing overall student performance and assisting professors with teaching and grading responsibilities.

In the following years, Mridula gained experience at Ernst & Young as a Business Development Coordinator and at KPMG as a Business Performance Services intern. Mridula then joined Landmark Group as an Intern in the Internal Audit Department, gaining exposure to multinational retail, hospitality, and leisure operations.

Mridula's next significant role was as Associate General Manager - Strategy at Lodha Group, where they worked on strategic initiatives. Mridula later transitioned to their family business, where they focused on strategy and marketing.

Mridula's most recent position was at Nua, where they had a progressive career growth. Mridula started as a Marketing Manager, where they contributed to the brand's marketing efforts. Mridula then progressed to the role of Senior Manager - Customer Experience, responsible for managing customer experience strategies. Currently, they hold the position of Associate Director - Customer Experience at Nua.

Mridula Mukundan completed their education in a chronological order. Mridula attended MES Indian School from 1996 to 2008, where they did not receive any specific degree or field of study. Following their schooling, Mridula pursued higher education at Carnegie Mellon University in Qatar from 2008 to 2011. There, they obtained a Bachelor of Science in Business Administration with a focus on General Management. Afterward, Mridula enrolled at the Institute of Management Accountants from 2012 to 2013, where they earned a Certified Management Accountant degree. Lastly, they attended the Indian Institute of Management, Lucknow from 2013 to 2015, where they completed a Post Graduate Diploma in Management with specializations in Finance and Marketing.

Links

Previous companies

Landmark Group logo

Timeline

  • Associate Director - Customer Retention and Loyalty

    December 1, 2022 - present

  • Associate Director - Customer Experience

    June, 2022

  • Senior Manager - Customer Experience

    June, 2020

  • Marketing Manager

    February, 2018

View in org chart