Jeremy Watkin

Jeremy Watkin has a wealth of experience in customer service and customer experience roles. Jeremy began their career in 2000 as a Customer Service Manager/Representative at TierraNet Inc., where they quickly grew into a management position. In 2012, they joined Phone.com as the Director of Customer Service, where they built a multi-tiered, award-winning customer support and sales operation from scratch. In 2016, Jeremy became the Owner of CS Life, LLC, a digital marketing company focused on creating rich, valuable content to boost the web and social media presence for their clients. In 2017, Jeremy served as an Advisory Board Member for CX Accelerator and as an Advisor and Featured Columnist for CustomerThink. In 2018, they became a Featured Contributor for ICMI. In 2019, Jeremy joined 8x8 as the Manager of Product Marketing for their CCaaS. Most recently, in 2020, Jeremy took on the role of Director of Customer Experience and Support for NumberBarn.

Jeremy Watkin received a Master of Arts in Leadership and Organizational Studies from Azusa Pacific University between 2008 and 2010. Prior to that, they earned a Bachelor's in Management and Organizational Communication from Point Loma Nazarene University between 1996 and 2001.