Michael Summers

Michael Summers has a diverse background in UX research, with extensive experience in leading research teams and conducting qualitative studies. Michael is currently the UX Research Discipline Lead at RingCentral and the Principal UX Researcher at NuORDER. Prior to these roles, they worked as the Principal UX Researcher at Edelman Financial Engines, where they focused on qualitative studies related to retirement planning and RIA adoption behaviors. Michael also conducted in-home video ethnography with investors. Before that, they held the position of Principal UX Researcher at Walmart Global eCommerce and Closed Loop, Inc. Michael has also worked at PayPal as the UX Research Discipline Lead and as a User Researcher. Earlier in their career, they served as the UX Research Lead at Radial Inc., where they conducted full-service usability testing for various clients, including Adidas, Burberry, Levi's, NASCAR, NFL, Ralph Lauren, and Toys R' us.

Michael Summers attended the Columbia University Graduate School of Arts and Sciences, studying psychology, but did not complete a degree. Michael also attended Syracuse University, where they obtained a Master of Science degree, with no specified field of study.