Andrea O'Brien

Andrea O'Brien is a seasoned professional with extensive experience in investigation management and customer service within various legal and regulatory frameworks. Currently serving as Senior Investigation Manager at The Nursing and Midwifery Council since November 2013, Andrea oversees Fitness to Practise investigations, ensuring high standards of service delivery and compliance with legal requirements. Prior to this, Andrea held the role of CQS Operations Manager at The Law Society of England and Wales, where responsibilities included managing a large team, overseeing a substantial budget, and maintaining accreditation standards. Andrea's career began as a Benefits Officer at Birmingham City Council, and includes significant roles such as Customer Service Manager and Caseworker within the Legal Complaints Service, highlighting a strong focus on performance management and customer care throughout.