Tom Massie

Tom Massie is a Customer Success and IT Strategy professional with over 8 years of experience in the SaaS sector, specifically in cybersecurity. They have held leadership roles at companies such as Nutanix and Zscaler, focusing on customer success, operationalizing SaaS models, and driving customer adoption and satisfaction. Tom has also served as a Senior Consultant at Booz Allen Hamilton and held various technical positions within the Department of Defense. Currently, they are pursuing a Bachelor's degree and a Master's degree in Systems Engineering at George Mason University, while also working as the Director of Customer Experience at Nutanix.