Irma Alarcon MBA, MS is an accomplished professional with extensive experience in healthcare administration, project management, and strategic communications. Currently serving as Patient Services Administrator at New York-Presbyterian Hospital since June 2018, Irma focuses on transforming work culture and enhancing patient experiences through initiative-driven change. Previous roles include Program Manager at Office Interactive, where Irma led internal communications and strategic projects, and Program Manager at Columbia University Irving Medical Center, overseeing critical medical research projects. Irma's earlier experience includes managing a community outreach program at IPRO and executing media buying strategies at Siboney USA and Global Hue, demonstrating a strong foundation in stakeholder relationship management and effective communication. Irma holds an MBA/MS in Healthcare Leadership from Cornell University and a Bachelor's in Business Administration and Marketing from Fordham University.