Steven Garnett serves as the Head of Systems at New Zealand Home Loans since December 2013, where responsibilities include designing IT systems, analyzing technology needs across departments, managing CRM software, and ensuring system availability and security. Prior to this role, Steven was a Senior Systems Engineer at Gen-i for 13 years, focusing on customer satisfaction and project implementation. Earlier experience as a Network Engineer at Waikato District Health Board included managing extensive IT infrastructure and providing third-level support. Steven holds a Certificate in Business Computing from Wintec - Waikato Institute of Technology.