Leonie Pecenicic

Leonie Pecenicic is a QA Analyst at O2E Brands, specifically for 1-800-GOT-JUNK?, since July 2016, bringing over 18 years of experience in customer service. In this role, Leonie has QA'd over 6,000 cards, handled more than 5,000 internal communication cases, and fostered strong relationships with front-line personnel, operations managers, and senior leadership. Proficient in various systems such as Encore, IEX, Interaction Connect, Gen Cloud, Junknet, and Salesforce, Leonie has contributed to the development of new process and procedure documents for the service center team and supported colleagues during system transitions. Prior experience includes serving as a Sales Agent for 1-800-GOT-JUNK? from 2012 to 2016, where Leonie managed sales for over 500,000 customers across three countries, generating an average annual revenue of 1 million. Earlier work as a Postal Worker at Australia Post involved handling cash transactions and processing Australian passport applications. Leonie is an alumnus of Jamison High, class of 2000.