Sze Wing Tracy Chan

Sze Wing Tracy Chan is an experienced professional in workforce management and project coordination, currently serving as Team Lead for Real Time Analysts at O2E Brands since March 2022. In this role, Sze Wing Tracy Chan leads a team to optimize resource capacity, collaborates with Sales Centre leaders, and enhances operational efficiency. Prior experience includes positions as Workforce Management Coordinator at Fidelity Canada and WFM Analyst at American Express, where Sze Wing Tracy Chan supported service level performance across multiple regions. Sze Wing Tracy Chan also held roles at The Chinese University of Hong Kong, contributing to event planning and community outreach initiatives. Sze Wing Tracy Chan holds a Master of Philosophy in Geography and Resource Management and completed a Data Analytics Boot Camp at the University of Toronto School of Continuing Studies.