Vin Varma

Vin (Vinod) Varma has a comprehensive work experience in various leadership roles. Vin (Vinod) currently holds the position of Chief Experience Officer at Oak Street Health, where they lead patient experience strategy, service operations, and central sales operations. Prior to this role, they served as the SVP of Patient Experience & Service Operations at Oak Street Health.

Before joining Oak Street Health, Vin worked at UnitedHealth Group as the Vice President of GM - Omnichannel Service Experience. In this role, they were responsible for the omnichannel service experience for United Healthcare members, providers, and brokers.

Vin also has experience at American Express Global Business Travel, where they served as the Vice President of Customer Experience and Product Strategy. Vin (Vinod) led the enterprise-wide effort to create a next-generation customer experience and was responsible for the global product strategy and roadmap for all customer-facing products. Vin (Vinod) also served as the Vice President and Global Head of Service Design, leading customer experience transformation across multiple markets.

Prior to their time at American Express Global Business Travel, Vin worked at American Express as the Vice President of Global Service Delivery. Vin (Vinod) led a customer care organization and was responsible for delivering premium service while optimizing cost structure. Vin (Vinod) also held the position of Vice President, leading a global client servicing organization and overseeing client billing and settlement. Additionally, they served as the Client General Manager and Director of Global Accounts during their tenure at American Express.

Vin's early career experience includes working as a Sales Manager at Standard Chartered Bank.

Throughout their career, Vin Varma has demonstrated strong leadership skills and a focus on enhancing the customer experience in various industries.

Vin (Vinod) Varma has a Master's in Business Administration (EMBA) from The Ohio State University Fisher College of Business, which was completed from 2006 to 2007. Vin (Vinod) also has completed a program in Design Thinking (d.school) from Executive Education at Stanford Graduate School of Business in 2017. In addition, Vin obtained a Post Graduate Diploma in Business Management (PGDBM) specializing in Marketing, Finance, and Operations from the Institute of Management Technology, Ghaziabad, from 1994 to 1997.