Lois Stark

Ms. Lois Stark, is the Advisor for OTSI Energy & Utilities IT Services Practice. Lois also holds strong experience in internal customer relationship management, coordination of efforts across multiple business and IT departments, vendor management, and budget planning were also key areas of responsibility.

Her latest stint over the past 7 years included IT Leadership over the pre-planning and implementation of 2 large successful CIS programs working closely with project leadership, system integrators and various external vendors.

Her other responsibilities were comprised of IT support for Customer Information System (CIS) including the Online and Batch billing applications, multiple interfaces including Meter Reading, Cash, IVR, Bill Printing, Web self-service, Marketing, CRM and Mobile applications. She was involved in standing up a new CIS system before Year 2k as an IT leader over CIS billing, billprint, and various interfaces.

Lois has been on the CS Week Utility conference planning committee for the past 11 years. She has assisted in recruiting speakers and planning workshops for these conferences and gained valuable networking with other Utilities and Vendors.

She ensured compliance with industry and corporate standards, alignment with corporate goals, and responsibility for the performance, reliability, and security of Customer Information & Billing applications and interfaces.