Yoana Boyadzhieva

Yoana Boyadzhieva is an experienced professional in incident management and technical support, currently serving as an Incident Manager at ObjectWare since October 2021, where responsibilities include declaring and prioritizing incidents based on urgency and conducting technical analyses. Yoana also teaches English focused on IT and business topics to colleagues at ObjectWare. Previous roles include Global Support Technician at Cheetah Digital, Technical Implementation Analyst and Senior Service Desk Analyst at Experian, as well as various positions in technical editing and customer support. Educational qualifications include an M.B.A. in Management Information Systems and a Bachelor of Arts in English and American Studies, supplemented by studies at prestigious institutions in France.