Observe.AI
Farhan Shakeel currently serves as the Principal Customer Success Manager at Observe.AI, a company focused on transforming contact centers through AI integration to enhance agent performance and drive revenue. Prior to this role, Farhan held multiple positions at XSELL Technologies over nearly eight years, advancing from Customer Success Manager to Director of Customer Success for both Healthcare and Ecommerce sectors. Farhan holds a Bachelor's degree in Information Technology from Roosevelt University.
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Observe.AI
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Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.