Jason Turpin

VP, Product at Observe.AI

Jason Turpin is currently the VP of Product at Observe.AI, a company that uses deep learning to improve customer service communications. Prior to their current position, Jason was the Director of Product Management at VoiceBase, Inc., a company that provides speech-to-text, speech analytics, and predictive analytics capabilities to businesses. Jason has also worked as a Product Leader at Mobilize, a network relationship management platform that helps businesses mobilize community members, partners, freelancers, brand ambassadors, and any external stakeholders into action.

At Mobilize, Jason managed all aspects of the early stage startup product lifecycle, including market definition, persona identification, problem framework, solution ideation, feature prioritization, roadmap, UE design, development, release and customer success. Jason was also responsible for tuning the product / market fit with weekly releases that included simplifying the UX for the email, event, poll and SMS communication tool to increase engagement, adding API/Webhook capabilities for scaling and timeliness of the contact data, adding SMS communication for growth into adjacent market segments, and improving the core value proposition engagement through the use of gamification. In addition to these responsibilities, Jason also built out the product and customer success analytics dashboard and reports to enable assumption testing, drive project prioritization and to guide persevere or pivot discussions.

Jason’s experience in product management has given him the skills necessary to excel in their current position as the VP of Product at Observe.AI. In this role, Jason is responsible for leading the product team and building products that solve customer needs. Jason is also responsible for setting the product strategy and roadmap, as well as working with customers and partners to ensure that Observe.AI’s products are successful.

Jason Turpin has a Bachelor's Degree in Mechanical Engineering from UC Santa Barbara and a Master of Business Administration (M.B.A.) from San Diego State University.

Jason Turpin works with Hila Segal - VP, Product Marketing, Jithendra Vepa - Chief Scientist, and Kyle Dipentima - SVP, Sales. Their manager is Swapnil Jain, Co-Founder & CEO.

Links

Previous companies

Oracle logo
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VoiceBase logo

Timeline

  • VP, Product

    April, 2019 - present

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