Sulagna Paul

Sulagna Paul is a seasoned Customer Success Manager with extensive experience in optimizing product value and enhancing customer relationships across various technology sectors. Currently employed at Observe.AI since June 2023, Sulagna previously held a similar role at ContractPodAi from July 2022 to June 2023, focusing on stakeholder engagement and strategic guidance. Prior to this, Sulagna served as a Senior Network Application Engineer and Customer Specialist at Aryaka from January 2018 to July 2022, where responsibilities included diagnosing network issues and ensuring customer retention. Sulagna began the career as a Network Application Engineer, tackling multi-vendor network environments to enhance performance and uptime. Educational qualifications include a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from PES University, completed in 2017.