Tushar Bhatia

Tushar Bhatia is an experienced Customer Success Manager with a strong background in managing high-value accounts across diverse sectors. Currently serving at Observe.AI since May 2025, Tushar previously held roles at Multiplier and Zenoti, where significant achievements included managing a $3 million ARR portfolio and leading initiatives that resulted in 109% YoY growth. Tushar has expertise in cross-functional collaboration, onboarding, and implementation of features that enhance customer experience, alongside a robust history of improving customer lifecycle and retention through data-driven strategies. Educational qualifications include an MBA in Marketing and Operations from IBS Hyderabad and a Bachelor's degree in Journalism from Guru Gobind Singh Indraprastha University.