Matías Nicolás Rodríguez

Matías Nicolás Rodríguez is a seasoned professional in customer experience and process improvement, currently serving as a Senior Process Analyst in Customer Success at OCA since September 2023. Previously, Matías held leadership roles in customer experience at Growie and Lemon Cash, where responsibilities included CRM setup and analysis of customer journey improvements. Matías's experience spans multiple companies, including ank, where Matías coordinated customer experience teams and developed digital communication procedures, and Trocafone Inc., where Matías established the customer service area. Educational qualifications include a degree in Public Relations from Universidad de Ciencias Empresariales y Sociales, alongside training in vocal techniques.