Monika M.

Monika M. has a diverse work experience spanning multiple industries. Monika started their career in the hospitality sector, working as an Accounts Assistant at Hard Days Night Hotel from February 2013 to July 2014. Monika then transitioned to the hotel industry, serving as an Assistant to the General Manager at citizenM hotels from March 2010 to March 2012, and later as a Senior Assistant to the General Manager from March 2012 to July 2012.

Monika then made a career shift to the finance sector, working as an Analyst in Cash Processing at XL Catlin from August 2014 to March 2016, and as a Senior Analyst in Product Control at Credit Suisse from June 2017 to January 2018.

In 2018, Monika entered the field of technical writing and documentation. Monika joined Unit4 as a Technical Writer from February 2018 to July 2019, where they authored online help for college and university administration software and led the creation and publication of quarterly release notes. Monika then joined Mirumee Software as a Technical Writer for a short period from August 2019 to September 2019.

Monika continued their technical writing career at Aptitude Software from October 2019 to November 2020, where they created and maintained the technical documentation for an insurance software, collaborating with various stakeholders on the documentation structure and strategy.

Monika is currently working at Ocado Technology, starting as a Technical Writer from December 2020 to March 2021, and later promoted to the role of Lead Technical Writer from April 2021 onwards. In their current role, Monika plans and coordinates the work of a team of Technical Writers, manages workload distribution, and reviews the work of their colleagues to ensure adherence to the company's style guide and best practices. Monika also creates instructional content and API reference documentation for multinational clients of an ecommerce platform, addressing content to both retailers (B2B) and end customers (B2C), while collaborating with Product Managers, Developers, and UX Designers.

Monika M. completed their postgraduate studies in English in Certified Translation at the University of Wroclaw from 2018 to 2019. Prior to that, they obtained a Magister degree in Nauki Polityczne, specializing in Political Marketing, from the University of Warsaw between 2002 and 2007.