Avon Dalimunthe

Avon Dalimunthe has extensive experience in operational and process improvement roles within the banking sector, currently serving as Head of Assisted Channel Services at OCBC Indonesia since November 2014. Responsibilities include overseeing the operational and technological performance of the organization, implementing strategic initiatives, managing banking digital transactions, and enhancing fraud detection systems. Previously, Avon held leadership positions in governance and services, as well as quality and process improvement at OCBC Indonesia, and contributed to business transformation efforts. Prior to this, Avon worked at PT Bank Danamon Indonesia and Bank OCBC NISP, focusing on process improvement initiatives and strategic management projects. Early career experience at Maybank included roles in quality management, operational development, and service quality analysis, accumulating over nine years of experience in process re-engineering and total quality management.