Alaine McGurrin

Alaine McGurrin has extensive experience in IT service management and delivery, working with various companies such as Octavia, STORM IT Ltd, University of West London, ESP Global Services, and Advanced. Alaine has managed service desks, led teams, implemented new service contracts, and achieved high levels of customer satisfaction. Alaine's expertise includes change management, CAB, packaging, imaging, driver extraction, people management, SLA's, KPIs, and budget management. In their current role at Octavia, Alaine serves as the DT Service Delivery Manager.