Octavia
Michelle Marshall

Michelle Marshall

Customer Experience Improvent Manager at Octavia

Michelle Marshall has extensive experience in customer service management, having worked at Surrey County Council for over 26 years before joining Octavia in April 2024 as a Customer Experience Improvement Manager. Michelle has managed teams of up to 40 Helpdesk agents and focused on enhancing the customer experience for business operations.

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Manager

Elizabeth Rowland

Head Of Partnerships, Insight & Performance

Peers

Matthew Harris

Assistant Director Of Communications

Jessica Oulai

Youth Engagement Officer

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Timeline

Customer Experience Improvent Manager
April, 2024 - present

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