Jon Cowling

Jon Cowling is an experienced professional in customer service and complaint management, currently serving as the Customer Happiness Site Lead at Octopus Energy since February 2019. In this role, Jon manages quarterly complaints handling goals for over 20 remote teams and collaborates with senior leadership on various projects. Prior to this position, Jon held a range of roles at Octopus Energy, including Customer Happiness Specialist, where responsibilities involved negotiating resolutions for escalated complaints, and Implementation roles focused on client integration with Kraken Technologies. Jon also has experience in the education sector as an English Teacher and has held various positions in customer service and sales across multiple organizations, including E.ON UK and Aviva. Jon holds a Master of Arts in English Literature and a Bachelor of Arts in English Literature from De Montfort University.