Sarah Brooks - Cert Cii

Sarah Brooks, holding a Cert CII, is an experienced professional in the energy and customer service sectors. Currently serving as the Collections Team Lead at Octopus Energy since March 2024, Sarah previously held significant roles at Shell Energy, including Internal Collections Manager, where oversight of the Financial Vulnerable department was a key responsibility. Sarah's career spans leadership positions at First Utility as a Customer Excellence Manager, and at Marks and Spencer as a Section Manager, with a focus on sales, service, and customer satisfaction. Additional experience includes various managerial roles at Genius Energy Ltd, Homeserve, Insurance Choice, and TSYS Managed Services EMEA, showcasing a strong background in training, operations, and complaint management since 1994.