Zied Loussaief

Zied Loussaief is an experienced Support Team Operational Manager at Odigo, where responsibilities include leading support operations to enhance customer satisfaction and coordinating cross-functional collaboration with product teams. Previous roles at Odigo also include Team Lead for Engineering – VoiceBot Machine Learning and Machine Learning Project Lead, focusing on team management, customer training, and agile project execution. Zied's software development background is demonstrated through work as a Software Development Engineer and experience at Cisco and Orelia in software and embedded systems. Educational qualifications include an Engineer's degree in Telecommunication Digital Systems Engineering and a Master 2 in Signal and Image Processing from ENSEIRB-MATMECA.