Jayne S. is an experienced professional specializing in IT digital service operations and project management, currently serving as PM/BA in the E-Mobility team at Odyssey Information Services, focusing on improving processes between Shell cross-functional teams and Electric Vehicle Charge Post vendors. Previous roles include Program & Project Delivery Manager at CALYX, where Jayne leveraged DMAIC methodology for project completion, and Retail Market IT Operations Manager at Shell, ensuring the operational efficiency of 1500 UK service stations. Jayne's expertise also encompasses positions as Lead Business Analyst at Yorkshire Water, Business Process Analyst at BP, and various roles at Shell, where significant contributions were made to business process improvement and continuous improvement initiatives. Jayne holds qualifications from the Association of Accounting Technicians and completed education at St. Dominic Savio High School.