Vitalis Mangoma

Vitalis Mangoma is a seasoned professional in the technology and customer support sectors, currently serving as a Software Support Analyst at OES Learning Solutions since June 2021. In this role, Vitalis validates issues reported by clients, resolves user problems within the Learning Management System, documents bugs, and escalates more complex issues as needed. Previously, as a Sales Operations Specialist at InEvent (June 2021 - June 2025) and a Technical Support Analyst at Lacuna Innovation (January 2020 - May 2021), Vitalis demonstrated expertise in handling technical support requests and diagnosing various hardware and software issues. Vitalis began a career in customer service as a Customer Support Agent at Mukuru (April 2016 - March 2019) and gained earlier experience as an IT Consultant and Intern at Laserjet Impressions (July 2013 - December 2015). Vitalis holds a Bachelor's degree in Computer Science and Mathematics from the University of Zimbabwe (2010 - 2013).