David van Lent

David van Lent has had experience working as an Account Manager, Remote System Administrator, Technical Support Engineer, and ICT Young Professional. Currently, David holds the position of Customer Experience Manager at OfficeGrip B.V. Their responsibilities include being the primary contact person, overseeing the customer journey, developing a CX culture within the company, analyzing XLA results, and improving processes. David also works on product ownership of the Autotask ticket system, periodic customer contact, on-site visits, preventive ticket checking, and developing reports.