Russel Capatoy

Russel Capatoy has a diverse range of work experience in operations and management roles. Russel is currently the Director of Operations at OP360 (OfficePartners360) since January 2024. Prior to this, they worked as the Associate Director of Operations at the same company from November 2021 to January 2024. Russel also served as a Senior Operations Manager from October 2020 to October 2021 and as an Operations Manager from June 2020 to September 2020.

Before joining OP360, Russel worked at TTEC as a Service Delivery Manager from August 2014 to January 2020. Russel also worked as a Program Manager at The Results Companies from October 2013 to April 2014. Additionally, Russel has experience as an Operations Supervisor at ePerformax from April 2011 to April 2013, a Business Manager at Transcom from October 2009 to September 2010, and in various roles at eTelecare Global Solutions from April 2004 to March 2009, including Shift Manager - OIC, Team Leader, and Sales Representative (Outbound and Inbound).

Russel's earliest work experience was as a Technical Support Engineer at Sykes Philippines from September 2003 to March 2004. Overall, their experience spans over two decades, demonstrating a strong background in operations and management in the customer service industry.

Russel Capatoy earned their BSChE degree in Chemical Engineering from the University of San Carlos, where they studied from 1996 to 2001.