Vitor Freitas

Vitor Freitas currently serves as the Director of Customer Success at Day.io, where leadership of a high-performing team encompasses Onboarding, Ongoing Success, Retention, Expansion, and CS Operations. Previously, Vitor held the position of Head of Customer Success LATAM at ZENVIA, managing a team responsible for customer accounts that generated over 100 million dollars in recurring revenue. Vitor's earlier experience includes roles such as Manager of Customer Success at TOTVS, where responsibilities involved leading teams across various segments and ensuring sustainable growth, as well as positions in onboarding and Customer Success Operations. Vitor's career began with internships at Microsoft and Sage, supplementing a strong educational background with a Bachelor of Business Administration and an MBA specializing in Customer Experience.