Pablo González Bernardo

Pablo González Bernardo has a diverse work experience in various companies and roles. Pablo started their career in 2016 at EDP España as an Atención al Cliente canal telefónico, where they were involved in campaign development, report creation, and monitoring of contacts. Pablo then moved to EDP España's Atención al Cliente Canales Online team in 2018, focusing on customer engagement campaigns, call center agent monitoring, and analyzing customer behavior using Google Analytics. In 2019, Pablo joined CAJA RURAL DE GIJON SOCIEDAD COOPERATIVA ASTURIANA DE CREDITO as a Cajero, performing cash handling, accounting support, and cash deposits and withdrawals. Later that year, they returned to EDP España as an Atención al cliente canal telefónico, taking on responsibilities such as call volume estimation, call prioritization, and call balancing between platforms. In 2021, Pablo joined TotalEnergies as an Atención al cliente canal telefónico, working on telephonic cross-selling campaigns, rejection reduction projects, and lead generation and conversion initiatives. Currently, they are working as a Sales Development Representative at Okticket, where they prospect B2B clients, qualify leads, and schedule sales appointments and product demos.

Pablo González Bernardo completed their undergraduate degree in Administración y Dirección Empresarial (Business Administration) from Universidad de Oviedo. Pablo attended the university from 2012 to 2019.

In addition to their degree, Pablo has obtained several certifications, including Cloud Computing, Comercio Electrónico (E-commerce), Competencias Digitales para Profesionales (Digital Skills for Professionals), Desarrollo de Apps Móviles (Mobile App Development), Digitaliza Paso a Paso Tu Negocio con Herramientas de Google (Digitalize Your Business Step by Step with Google Tools), Fundamentos del Marketing Digital (Fundamentals of Digital Marketing), Microsoft Excel: Análisis de Datos con Tablas Dinámicas (Microsoft Excel: Data Analysis with Pivot Tables), Microsoft Excel: Intermedio, Funciones, Tablas Dinámicas y + (Microsoft Excel: Intermediate, Functions, Pivot Tables, and more), Productividad Personal (Personal Productivity), Protege Tu Negocio: Ciberseguridad en el Teletrabajo (Protect Your Business: Cybersecurity in Remote Work), and Transformación Digital para el Empleo (Digital Transformation for Employment). These certifications were obtained from institutions such as Google ActíVate and Udemy in June 2022.