Raphaella Aurnheimer is a professional with over 18 years of experience in customer and employee experience within various sectors, including Energy, E-commerce, Payments, and Technology. They currently serve as the Head of Customer Experience at Olist and are actively involved in mentoring, consulting, and teaching in the fields of customer and employee experience. Previously, they held senior roles at companies like EBANX and OLX Brasil, where they managed large teams and implemented significant projects that enhanced customer satisfaction and operational efficiency. Raphaella has also participated in international conferences, exchanging best practices in customer experience. They are currently pursuing multiple advanced degrees, including an MBA in Electric Sector Business Management.
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