Nicole Hall

Nicole Hall has a solid work experience in the field of user experience and research. Nicole is currently working at UPS as a UX Researcher, specializing in Research Operations. Prior to this, they worked at Olivus as a User Experience Research Lead. In 2022, they had a freelance role as a UX Researcher & Research Ops Consultant. Before that, they worked at Pluralsight as a UX Research Operations Lead and Product Research Coordinator. In 2021, they served as a User Research Program Lead at Meta, conducting user research with wearable technology prototypes. Nicole also worked at Mercari US as a Customer Experience Specialist, where they handled complex inquiries and analyzed data to improve processes. At Vacasa, they worked as a Customer Experience Specialist, managing guest communications and conducting phone interviews for consumer behavior projects.

Nicole Hall holds a Bachelor's Degree from the University of Oregon, where they double majored in Psychology and Business Administration. In addition, they have obtained various certifications including Amazon Web Services Cloud Practitioner, Sketch Master (in areas such as User Experience Design and SVG Workflows in Sketch), User Experience Design from eCornell, The Complete SQL Bootcamp from Udemy, and Adobe Illustrator CS from UC Berkeley Extension.