Rebekah MacDonald

Associate Director - Customer Operations at Olo

Rebekah MacDonald has a diverse work experience in customer support and operations roles. Rebekah began their career as a Customer Support Specialist at Olo in 2019 and subsequently progressed to roles such as Customer Support Team Lead, Support Operations Team Lead, and Senior Customer Support Operations Team Lead. In 2023, they became an Associate Director - Customer Support Operations at Olo. Prior to their time at Olo, Rebekah worked at Hush, Inc as a Customer Success Manager and Support Operations Coordinator. Rebekah also gained experience as a Customer Service Representative at Hush, Inc. Before that, Rebekah worked as a Store Operations Lead - Google Express at Adecco and as an Operations Specialist at Clutter. Their early career included a role as a Google Shopping Express Store Lead at the Adecco Group.

Rebekah MacDonald has a strong educational background and demonstrated a dedication to pursuing a career in anthropology. In 2008, they began their higher education journey at Saddleback College, where they obtained a Transfer Certification in Anthropology/General. This certification allowed their to transfer to a four-year university to further expand their knowledge in the field. Pursuing their passion, Rebekah joined UCLA in 2012 and completed their Bachelor of Arts (B.A.) degree in Anthropology in 2014.

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Previous companies

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Timeline

  • Associate Director - Customer Operations

    July, 2023 - present

  • Senior Customer Support Operations Team Lead

    January, 2022

  • Support Operations Team Lead

    July, 2020

  • Customer Support Team Lead Rails

    January, 2020

  • Customer Support Specialist

    March, 2019

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