Parama Mondal

Parama Mondal is an accomplished professional with extensive experience in customer service and operations management, currently serving as the Head of Service Excellence at OLX since June 2022. Prior to this, Parama held various leadership roles at Amazon from 2011 to 2022, including Head of Customer Service for the Turkey Marketplace and Senior Operations Manager for the UK Customer Service operations. The career at Amazon also included managing UK operations and a comprehensive background in customer services management and business analysis. Earlier experience includes working as a Functional Consultant at PricewaterhouseCoopers, where Parama led multiple ERP SAP implementation projects across various industries. Educational qualifications include an MBA from Baruch College, a Post Graduate Diploma in Management from the Indian Institute of Management, Calcutta, and a Bachelor’s degree in Computer Science and Technology from IIEST, Shibpur.