Carlos Meneses

Carlos Meneses is a seasoned professional in customer success and technical account management with over 25 years of experience in the telecommunications and technology sectors. Currently serving as Director of Customer Success Management at Omilia, Carlos previously held multiple leadership roles at Genesys, including Sr. Director of Technical Account Management, where notable accomplishments included overseeing high-profile clients and orchestrating cloud migrations for significant organizations across various industries. Carlos's career also encompasses managerial positions at Alcatel-Lucent, Ericsson, Avaya, and Nortel, emphasizing customer experience, technical support, and team leadership. Carlos holds an MBA in Marketing and Finance from Naveen Jindal School of Management, UT Dallas, and a Bachelor's degree in Telecommunications Engineering from Universidad Autónoma de Nuevo León.