Crystel Shepherd

Crystel Shepherd is an experienced sales leader with a diverse background in client services and account management. Currently serving as Director of Premier Sales at Omilia since January 2023, Crystel previously held significant roles at NICE CXone, including Senior Key Account Manager and Customer Success Manager, where responsibilities encompassed building long-term customer partnerships and driving revenue growth. Prior experience includes Client Services Director positions at Thomas L. Cardella & Associates and Global Contact Services, along with a role as AVP Marketing Product Manager at Bank of America. Crystel's career demonstrates a consistent focus on cultivating client relationships and maximizing account value.