Zachary Palmer

Zachary Palmer has a diverse work experience in various roles and industries. Zachary began their career in customer service as a Customer Service Representative at Live Nation and UNC Charlotte. Zachary then transitioned to SYKES, where they worked their way up to a Customer Service Team Lead and later an Operations Manager, overseeing a large team and handling various responsibilities such as client relations, employee relations, financial management, and workforce management. Zachary also gained experience as the VP of Operations & Customer Support at BoardMaps, where they focused on project management, financial management, and creating a strong customer support sector. Zachary later worked at POWERHOME SOLAR as an Account Manager, Lead Account Manager, Manager of Customer Concierge, and Assistant Director of Customer Experience, where they handled tasks related to customer satisfaction, account management, coaching, training, and process improvement. Currently, Zachary is employed at Omni Interactions as a Delivery Director - Operations, where they are responsible for overseeing delivery operations. Zachary'swork experience highlights their leadership skills, adaptability, and expertise in customer service and operations management.

Zachary Palmer holds a Master of Science degree in Leadership from Walden University, which they obtained from 2018 to 2020. Previously, they completed their Bachelor's Degree in Psychology at Walden University from 2011 to 2015. Before pursuing higher education, they obtained their High School Diploma from Telstar High School from 2007 to 2011. In addition to their formal education, Zachary has also obtained a certification in "The Six Morning Habits of High Performers" from LinkedIn in 2022.