Christopher R.

Christopher R. has a diverse range of work experience in the IT field. Christopher started their career as a Geek Squad Covert Double Agent at Best Buy in 2014. Christopher then worked as a Geek Squad Consultation Agent / Advanced Repair Agent, managing the clients' service experience and providing solutions to technology issues. Christopher also worked as a Geek Squad Apple Master, where they efficiently performed store services and met sales goals.

In 2017, they transitioned to Memorial Sloan Kettering Cancer Center as an On-site Level II desktop support engineer, troubleshooting and repairing hardware and software issues for both PC and MAC computers. Christopher also re-imaged hard drives, configured enterprise anti-virus, and implemented group policies.

Christopher continued their career at Omnicom as a PC/Mac Desktop Support Technician Level 2, performing daily system monitoring, installing and configuring hardware, and conducting data backup and restorations. Christopher then joined the Federal Home Loan Bank of New York as a Help Desk Support Analyst II, working with Windows 7/10 and resolving Office 2013 and Office 365 issues.

Returning to Omnicom, Christopher took on the role of Senior Delivery Lead / Escalation Specialist, working primarily with C-level executives and managing inventory. Christopher also provided desktop support for Windows and Mac users and supported conferences. In their subsequent role as a Technical Support Engineer at Thrive, they analyzed and resolved workstation level incidents in diverse computing environments.

Christopher joined Latch as an Information Technology Analyst, contributing to various IT projects. Currently, they are working at Omnicom Health Group as a Service Delivery Lead. Christopher'sresponsibilities include serving as the agency and Omnicom IT liaison, managing the agency site services ticket queue, and supporting ticket escalation tracking and monitoring. Christopher is also involved in technology training, ensuring IT compliance, and aligning agency stakeholders with corporate technology initiatives.

Overall, Christopher R. has a strong background in IT support and has consistently demonstrated their ability to troubleshoot and resolve hardware and software issues, provide excellent customer service, and adapt to diverse computing environments.

Christopher R. attended Kingsborough Community College from 2011 to 2014, where they obtained an Associate's degree in Liberal Arts and Sciences/Liberal Studies. From 2016 to 2019, they studied Computer and Information Systems Security/Information Assurance at Capella University.